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Reset a forgotten password

Get a code by email and choose a new password.

R
Written by Rodrigo Zaupa
  1. On the sign-in page, select Forgot password?.

  2. Enter your email and select Send reset password code.

  3. Check your inbox for the verification code.

  4. On Reset Password, enter the Verification Code, your New Password, and the same password again in Confirm New Password.

  5. Select Update Password, then sign in with your new password.

[Image: The "Reset Password" form with the verification code and the two password fields]

If no code arrives within a few minutes, check your spam folder and make sure you used the email your admin set up for you.

Messages you might see

  • The code has expired or it′s not correct: request a new code and use the latest one.

  • Passwords do not match: type the same password in both fields.

  • Attempt limit exceeded, please try again after a few minutes: wait a few minutes before trying again.

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