Tell us:
What you were doing: the dashboard, report, property or screen.
What happened: the message you saw, word for word, or what looks wrong.
What you expected: the right number, and where you see it.
When: the date, and the dates selected on the page.
Who else: whether colleagues see the same thing.
A screenshot is often worth all of the above.
Please don't send passwords or login details for your PMS by email or in a support request. If we need access to a system, we'll arrange it with you directly.